Warranty & Guarantee

 

Warranty: There is a 2 Year warranty against manufacturing defects.

Guarantee: After delivery, there is a 45 day trial period for your new custom saddle. During the trial period, if any adjustments need to be made you are 100% covered. If you are not completely satisfied with your custom saddle any time within the 45 day trial period you may request a refund minus a 20% restocking/refitting fee. (Restocking/refitting fee does not apply to discounted saddles that are not fit to an EQUImeasure.)

Saddle deposits: $500 and are non-refundable. If you cancel your order, your deposit may be applied to in-store credit.

We are out of the office until Tuesday, March 31st. All orders will be filled when we get back. You can place a saddle deposit and get started on the measuring process by scrolling down to the bottom of the page and click on the Order A Saddle link. Your EQUImeasure Kit will be sent to you so you can get ahead of the spring rush. We’ll give you a call as soon as we get back.