Frequently Asked Questions

Horseback rider on cattle drive

Give us a call anytime you switch horses. As long as the new horse takes the same width tree, for a nominal fee (see our price list), we will refit your Synergist Saddle to your new horse’s measurements! The same holds true for a young horse who is not fully mature yet or the aging horse whose top line has changed. We can adjust the saddle for the life of your horse.
Absolutely! Just return the saddle to us in undamaged condition within 45 days of delivery and we will refund your money less 20% for a re-fitting/re-stocking fee.
Typically, the entire process can take from two to four weeks once we receive the processed EQUImeasure saddle fitting kit (supplied free after your deposit is received) and completed personal measurement information forms. During the peak spring/summer buying seasons it may take from two weeks to up to twelve weeks to complete your order.
Yes, custom tooling is available upon request and tooling packages start at only $100.
Yes, there is a 2 Year warranty against manufacturing defects. After delivery, there is a 45 day trial period for your new custom saddle. During the trial period, if any adjustments need to be made you are 100% covered. If you are not completely satisfied with your custom saddle any time within the 45 day trial period you may request a refund minus a 20% restocking/refitting fee.
Deposits for custom saddles are nonrefundable. If you cancel your order, your deposit may be applied to in-store credit.